Your customers are people too. They have friends, hobbies AND a job. They appreciate being included and listened to. They are more than just an account number. Here are 5 simple lessons about customer service that you can use to deepen bonds with your customers. 1. Leave your office and visit customers in person You’ve heard me say it time and time again...
Read MoreYour Intriguing Introduction is more than just a foot in the door; it’s an opportunity to connect with someone while reinforcing your brand and the value you have to offer. Each time you give your 30-second Intriguing Introduction, your single minded goal should be to elicit the response: Tell me more . . .” or “How do you do that?” You’re not...
Read MoreWhen was the last time you updated your Online profiles? With so much vying for our attention, we really depend on automated systems to remind us of reoccurring events and important dates. Here’s the catch, the system is only as good as the data that’s been entered. LinkedIn, Facebook, Twitter, etc. Your clients and potential clients are more likely to...
Read MoreHelloooo? Reality check time! The first quarter of the year is now over and the clock is ticking on the next 90 days. Are you one of those “OMG! I’m nowhere near where I want to be this year!” people? I’ve been getting emails and calls from business owners who are breaking out in a sweat over their sales for the first part of the year. There...
Read MoreNo matter how slick your ads are or how glossy your brochures look, a recommendation or referral from a person your prospects trust will win every time. And nothing beats a face to face meeting to encourage people to refer you. By networking with colleagues, businesses and potential customers, people can learn more about who you are and what you do. Networking is...
Read MoreIt’s not that we aren’t used to change. We have lived with it since birth and we fully recognize that in order to grow, we must certainly change. But as human beings, we prefer to face change on our own terms. We prefer to have more control. “The world is too big for us, too much is going on, too many crimes, too much violence and excitement. Try...
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